Shipping policy

Last updated: August 24, 2026

Overview

This policy explains where we ship, what it costs, how long delivery takes, and what happens if your order doesn't arrive.

Questions about an order? Contact us at support@comfycatcove.com with your order number.

1. Where We Ship

We offer free shipping to mainland United States (48 contiguous states) and Washington D.C.

For now, we are unable to offer shipping to Alaska and Hawaii due to logistics concerns. We will working to improve our shipping solution. We apologize for any inconvenience.

Shipping restrictions. Certain items cannot be shipped to all U.S. destinations. Restrictions may result from carrier limitations, hazardous materials rules, state or local regulations, or other logistical constraints, and may change without notice. Any restriction that applies to your order will be shown at checkout. If we discover after your order is placed that an item cannot be delivered to your address, we will contact you within 1–2 business days and issue a full refund for the affected item.

We are unable to deliver to P.O. boxes / APO and FPO military addresses / freight forwarders.

2. Shipping Costs

Continental United States: FREE Standard shipping is free on all orders delivered to the 48 contiguous states and Washington D.C.

Hawaii, Alaska, and U.S. Territories: These destinations sit outside standard carrier zones and may carry an additional shipping charge, or we may not able to ship to these locations. Any surcharge is calculated and shown at checkout before you pay — you will never be billed for shipping after your order is placed.

3. Order Processing

We will work as fast as possible to process and ship your item(s) once you have placed your order. Order processing time depends on your order size, amount, and our fulfillment center's order flow.

Orders placed on weekends or holidays begin processing the next business day. During peak seasons such as national holidays, it may take 10+ business days.

When your item is processed and fulfilled, you will receive a confirmation email, along with any tracking information once it ships. If you haven't received tracking after 10 business days, check your spam folder and then contact us at support@comfycatcove.com.

4. Delivery Times

Estimated delivery time: 7-14 business days

Delivery time is an estimation not a guarantee.

Because we work with various suppliers, we are not able to guarantee a delivery time. The shipping and delivery schedule solely depends on our suppliers, fulfillment centers, and the relevant courier service (e.g. UPS, USPS, FedEX, DHL, etc.). However, please know you are protected by our 30-Day Delivery Guarantee (see section 6 below).

Transit time also varies depending on:

  • Your delivery address — rural areas typically take longer
  • Peak seasons — Black Friday, Christmas, New Year, and other major holidays put heavy strain on carriers and can add several days to any shipment
  • Weather events, carrier delays, and customs processing (for international orders)

You will receive a tracking number once the package is shipped. Please note that once a parcel is shipped with the carrier, its progress is outside our control.

5. Circumstances Beyond Our Control (Force Majeure)

Some disruptions are outside the control of both us and our carriers. We are not responsible for delays in processing or delivery caused by events including, but not limited to:

  • Natural disasters and severe weather — typhoons, hurricanes, tornadoes, earthquakes, tsunamis, floods, wildfires, blizzards, volcanic activity, and extreme heat or cold
  • Public health events — epidemics, pandemics, quarantines, and related government restrictions
  • Government and regulatory action — border closures, customs holds and inspections, embargoes, sanctions, changes to import rules, and new or increased tariffs and duties
  • Labor disruption — carrier or port strikes, work stoppages, and staffing shortages
  • Infrastructure and transport failures — airport, port, or road closures; grounded flights; and disruption to shipping lanes
  • Conflict and civil disturbance — war, terrorism, riots, and civil unrest
  • Utility and technology outages — power failures, network outages, and cyberattacks affecting us, our suppliers, or our carriers
  • Any other event that could not reasonably have been foreseen or prevented

What this means for your order. During an event of this kind, delivery estimates in Section 4 are suspended for as long as the disruption lasts. We will keep you updated by email, and once the disruption ends we will fulfill or complete your order as quickly as we reasonably can.

Where delivery is delayed by an event described above, the 30-day period in Section 6 is extended by the length of the disruption. You may cancel for a full refund at any point during that extension.

6. 30-Day Delivery Guarantee

If your order has not been delivered within 30 days of the purchase date, you are entitled to a full refund to your original payment method.

To claim, email support@comfycatcove.com with your order number once the 30 days have passed. We'll verify the tracking status and process your refund within 10 business days. No return is required. If you later receive the item(s) after the 30 days have passed and you already requested a refund, you may keep the item(s).

This guarantee does not apply where:

  • Delivery failed because of an incorrect or incomplete address provided at checkout
  • The parcel was refused, or went unclaimed at a collection point or customs
  • Tracking shows the parcel was delivered (see Section 7)

7. Lost, Stolen, or Undelivered Packages

If tracking shows your parcel as delivered but you can't find it:

  1. Check with neighbors, building management, and around your property
  2. Contact your local carrier with the tracking number — parcels are sometimes scanned early or left at a nearby address
  3. Wait 48 hours, as parcels marked delivered occasionally arrive the following day
  4. If it still hasn't turned up, contact us at support@comfycatcove.com and we'll open a claim with the carrier and work with you toward a resolution.

If tracking shows your parcel as lost or stuck in transit, contact us and we'll investigate. You may also be covered under our 30-day guarantee (Section 6).

8. Incorrect Addresses

Please double-check your shipping address at checkout. If you spot a mistake, email us at support@comfycatcove.com and we'll correct it if the order hasn't been fulfilled.

Once an order has been fulfilled and shipped, we cannot change the address. Parcels returned to us because of an incorrect or incomplete address can be reshipped at the buyer's expense, or refunded minus shipping costs. You may also be charged a 10% restocking fee.

9. Multiple Shipments

Orders containing several items may arrive in separate parcels on different days, at no extra cost to you. Each shipment has its own tracking number. If part of your order arrives and the rest hasn't, please double check the respective tracking information or contact us.

10. Contact Us

Email: support@comfycatcove.com

Our cat support team is ready to assist you!

This policy applies to purchases made through www.comfycatcove.com and should be read alongside our Return & Refund Policy. This policy may change from time to time so please come back to this page often.