Refund policy

Last updated: August 24, 2026

Overview

Thank you for shopping at Comfy Cat Cove! We want you and your furry friends to be satisfied with your purchase. If something isn't right, this policy explains when you can return an item, how to start a return, and what to expect.

Questions? Contact us at support@comfycatcove.com and we'll be happy to help.

1. Return Window

You have 7 days from the date your order is delivered to request a return.

Return requests submitted after 7 days cannot be accepted, except where required by law or where the item is defective (see Section 5).

2. Eligibility

To be eligible for a return, the item must be:

Unopened — seals, shrink wrap, and factory packaging intact
Unused — never worn, installed, assembled, or operated
In its original packaging — including all boxes, manuals, accessories, tags, and free gifts included with the order

Items returned outside these conditions may be refused or refunded at a reduced amount reflecting the loss in value.

3. Non-Returnable Items

The following cannot be returned:

Personalized, custom-made, or made-to-order items
Perishable goods
Health, hygiene, and pet body care items once the seal is broken
Items marked "Final Sale" or "Clearance"

4. How to Start a Return

Email support@comfycatcove.com within 7 days of delivery with your order number, the item(s) you want to return, photos and/or videos of the item(s), and the reason.
If your request is approved, we'll send you a Return Authorization (RMA) number and the correct return address.
Ship the item back within 7 days of receiving your RMA number, with the RMA number clearly marked on the outside of the parcel.

Please do not ship anything back before receiving an RMA number and a return address. Returns sent to the address on the original parcel, or without an RMA number, cannot be tracked to your order and may not be refunded.

We recommend using a tracked shipping service. Until the item reaches us, it remains your responsibility, and we cannot refund returns that are lost in transit.

5. Return Shipping Costs

Standard returns (change of mind, wrong size, no longer needed): Return shipping is paid by the buyer. Original shipping charges are non-refundable. You will also be charged a 10% restocking fee.

Defective, damaged, or incorrect items: We cover the cost. Do not ship the item back until we've confirmed how to proceed — in many cases we can resolve it without a return.

6. Defective, Damaged, or Incorrect Items

If your item arrives faulty, damaged in transit, or is not what you ordered, contact us at support@comfycatcove.com within 48 hours of delivery and include:

Your order number
A clear description of the problem
Photos or a short video showing the fault, plus photos of the outer packaging if it was damaged in transit

Once we've reviewed the evidence, we'll offer one of the following, depending on the nature and severity of the issue:

A full refund
A partial refund (where the item is usable but not as expected)
A free replacement

We'll confirm which resolution applies before we proceed. Where a return is required, we'll provide the return address and cover the shipping cost.

Do not ship the item(s) back until we have confirmed with you how to proceed. If you preemptively ship it back to us, we cannot process a refund or replacement for you.

7. Refunds

Once we receive and inspect your return, we'll email you to confirm whether it's approved.

Approved refunds are issued to your original payment method within 10 business days. Depending on your bank or card issuer, it may take an additional few days for the funds to appear.

Refunds cover the price of the returned item. Original shipping charges are not refunded on standard returns.

8. Replacements

Replacements are sent once your return is received and inspected, or — for defective items — once we've approved your claim. If the item is out of stock, we'll offer a refund or an alternative product instead.

9. Order Cancellations

Orders can be cancelled for a full refund before the item is marked as fulfilled. After that point, the order is with our fulfillment partner and must be handled as a return once it arrives.